Privacy Policy

Introduction – how we use your information

Fountain Care Ltd and Loving Care Ltd are registered at 16b North End Road, Golders Green, London, NW11

Fountain Care and Loving Care Ltd take the privacy of the people that are involved in our services very seriously and is committed to safeguarding their privacy and their personal information

Fountain Care and Loving Care Ltd complies with all UK law and the General Data Protection Regulations 2016 (GDPR).

GDPR simply put means that you have more control over how your personal information is used and makes it quicker and easier for you to check and update the information we hold on you.

This privacy policy relates to our use of any personal information provided/collected to/by us by people who use, work or who have contact with our services.

It covers the type of information we may collect and how it will be used and stored.

It also covers how we share your information, the way we use our web site and how we dispose of information.

To provide services to people, to keep people updated on what services we provide and any changes that we may be making we may request and/or record information about them.

We therefore believe that we have a ‘legitimate business interest’ to collect and use this information.

Our website contains hyperlinks to websites owned and operated by third parties and these websites will have their own privacy notices and we encourage anyone accessing them to have a look at them.

Fountain Care Ltd and Loving Care Ltd does not accept any responsibility or liability for the practices of such third-party web sites and we encourage anyone using them to carefully check their privacy statements.

We are committed to ensuring that, as far as we can, we will only communicate information that is relevant to people.

We also understand that for many of the people who access the services we provide; the written word is not the best way of communicating. In these circumstances we will do all that we can to ensure that we communicate in the preferred method for the individual concerned.

Personal Information collected

Fountain Care Ltd and Loving Care Ltd will only ask for the personal information that it needs to be able to carry out its legitimate business.

The information collected will vary depending on what it is needed for e.g. recruitment, assessment for a service.

How the information is used

The personal information may be used for several purposes including the following:

  • Assessing people for a service
  • Assessing people for their suitability as an employee
  • For the purposes of paying people
  • For keeping people up to date with the activities and developments in both Fountain and Loving Care Ltd
  • To advertise vacancies
  • To comply with any legal or regulatory requirements e.g. CQC Inspection, Local Authority Service Reviews
  • Planning and managing the business activities of Fountain and Loving Care Ltd
  • To provide people with information on Fountain and Loving Care Ltd

Please note this list is not exhaustive.

How the information is stored

We store information on you in several ways. We do all that we can to keep your information secure.

We use a variety of methods to protect your personal information. All physical files are stored in secure locations and computer-based data is password protected and where necessary encrypted.

How long is your information kept for

Fountain Care Ltd and Loving Care Ltd are required by law to maintain some records for specific time periods.

Our separate Record Retention Policy covers this. A copy of the policy can be requested form the Data Controller.

How we dispose of your information 

All paper information held on you, will be disposed of in accordance with UK law and a GDPR compliant company will be used to shred this information.

All information held electronically will also be permanently deleted from all devices and servers in accordance with UK law.

Disclosure of Information

Fountain Care Ltd and Loving Care Ltd may disclose personal data where it believes it is compelled to do so by law or vital interest.

User Rights and Access to Information

The GDPR gives you important rights over your data. This means you can:

  • Object to your data being processed
  • Ask us to delete it
  • Ask us to rectify it
  • Ask us to restrict the use of it
  • Ask for access to it
  • Ask for it to be transferred (this is known as portability)
  • Confirm what data we process and why

You can make a ‘Subject Access Request’ in relation to the information we keep about you by contacting the Data Controller (see below) and we will respond to your request within one month. We can extend this time by two months if your request is complex.

Fountain Care Ltd and Loving Care Ltd will refuse to comply with a request to delete all your information if it is unfounded, excessive, repetitive in nature or if we are required to keep that information by law or if we need it to defend or exercise any legal claims.

Cookies and your privacy

Users should be aware that information may be collected using cookies, whenever accessing the Fountain and Loving Care web site and/or third-party web sites.

Some cookies are essential for us to ensure we can provide people with the service they need. When using our website, users agree to the use of non-essential cookies, unless they set their browser to reject them.

A cookie is a small file, which is placed on a user’s device when they visit a website or open certain emails. A cookie itself does not contain or collect personally identifiable information.

Google Analytics

We use Google Analytics to help us understand how our website is being used so that we can improve how it functions and our services. Google Analytics generates statistical and other information about how websites are used by using cookies.

Google may store this anonymous data in its servers in multiple locations across the world. You can find their privacy policy and more detail about the information they collect on their website here

We may also process technical or statistical data about the computer being used e.g. IP addresses where you are, the type of browser you are using, how long you are here and the pages you viewed. This information is generally considered to be anonymous.

You may submit personal data through our website, for example, when you subscribe to an email newsletter or ask us to contact you about our services or vacancies. This data may include things like your name, email address, telephone number, postal address and or details on a CV. Any personal data you provide to us may be used for the purposes specified in this privacy policy or in relevant parts of the website.

Social Media

We use social media e.g. Twitter, Facebook to advertise our services and to keep the public updated on what we are doing.

Use of our services by children

Our company and our website are not intended for the use of children under the age of 16. We ask that children do not provide us with any of their personal information via email, post, telephone, social media pages or website.

If we become aware that we have collected personal information from a child under the age of sixteen, then we will delete that data from our records immediately.

Direct Marketing and Communications

We must advertise and market our services in a variety of ways. To enable this to be effective, where possible, we like to use photos, quotes and stories from people as we believe that this is the best way to show others what we do.

Before putting any material together for this purpose, we will let people know what we are doing, and you can opt out of any information about you being used.

We have never and don’t plan on marketing our services via email, post or telephone. We will only ever contact you regarding our business to inform you of changes to our Privacy Policy that affect your personal data.

How do I opt out of the various activities?

If you do not wish to receive certain types of communication, just let us know.

When you start to use/be part of the services provided by Fountain Care Ltd and Loving Care Ltd, you will be given the opportunity to opt out of certain communications.

Any communication you subsequently receive from us will always include a clear, simple method to ‘opt-out’ of future communications

Finding out about your rights

You can find out more about your rights here

Changes to our policy

This privacy policy may be updated at any time with or without notice to comply with new practices or regulation.

Contact and Complaints

If you have any further questions about our updated Privacy Policy, the way in which we process your data or suspect a breach of your personal data and wish to lodge a complaint, please do not hesitate to contact us by emailing or alternatively please write to:

The Data Controller,
Walton House,
12 Hall Road,