We recently received some extremely positive and kind words from an outside professional that we have started working with.
As a small, family run company we love to hear feedback from visitors who have interacted with our staff and the people we support.
The compliments were sent to our Walton House team..
‘I am emailing further to our phone conversation to feedback on the positive experience of meeting both the clients and staff at Walton House.
I have done 3 brief visits to the home over 3 weeks to meet with one of the residents, and have been struck by the quality of the environment.
The house itself is very welcoming, but more importantly the high level of attuned connectivity between the staff and residents I have witnessed has been brilliant.
This quality of care is evident in the interactions and spontaneity amongst the clients themselves, and the overriding feeling I sensed in the home was something like ‘Its ok to be me’.
Can you also please send my appreciation to HR (one of your team members) to supporting one of the residents to attend dramatherapy. Her capacity to listen sensitively and respond to the needs of the person she is supporting is just great.
Hey what a great team you have!
Much respect’
We here at Fountain and Loving Care Ltd would like to thank this kind professional in sending their compliments and to our staff team at Walton House for displaying the type of care we strive to achieve on a daily basis.
